Your payouts never match your sales. Here's exactly why.
Send one month of payouts, the matching bank statement and your order export. You get back a file that names every difference, the amount, and the reason it exists — including the ones that are normal and need no action.
See what a reconciliation costsNo store access. Three days. $149.
Inside that gap
Four of these are supposed to be there. One is money you can still get back. The report tells you which is which.
Nothing is broken. A payout is a batch.
Dozens of orders, minus fees, minus refunds that belong to orders from an earlier month, minus whatever is being held back. Nine things cause almost all of the difference, and each one hides in a different place.
- Refund timing
- The payout window and the UTC cutoff
- Gift cards
- Marketplace tax on Shop app orders
- Disputes and dispute fees
- Rolling reserves
- Instant payouts
- Processing fee tier changes
- A second payout account you forgot you had
The reports show you the numbers. None of them names the reason.
How it works
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STEP 1
You send three exports
Payouts for the period, the bank statement for the same period, your order export. Nothing else.
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STEP 2
I reconcile payout by payout
Each payout is tied to a line in your bank statement, then broken down into what it is actually made of.
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STEP 3
You get one file
Every difference with its amount and its named cause, split into expected and needs action, plus the clearing-account structure so next month closes at the payout level.
Price
$149
One month, one payout account. Back in three days.
+$99
Each additional month, or each additional payment provider.
- No access to your store, your bank or your accounting system. Exports only.
- Your files are deleted seven days after delivery.
- Every report is checked by a person before it goes back.
- Works with Shopify Payments, Stripe and PayPal.
This is not bookkeeping, and it is not a fight with Shopify support about held or frozen payouts. If your money is frozen, this will not release it.